Terms & Conditions

These General Terms & Conditions (the „T&C") govern the rights and obligations between Vanways s.r.o., ID No. 24523780, with its registered office as listed in the Czech Commercial Register (the „Lessor"), and any natural or legal person (the „Lessee") when providing short-term rental of campervans.

Effective from: 5 May 2026

1. Introductory provisions

These T&C form an integral part of every reservation, confirmed order, rental agreement and the actual use of the vehicle. By submitting a reservation, signing the agreement or taking over the vehicle, the Lessee expressly confirms that they have read these T&C, understand their content and unreservedly agree with them.

2. Subject of the contractual relationship

The Lessor lets a campervan (the „vehicle") to the Lessee for temporary use under the conditions set out in these T&C. The vehicle is provided exclusively for recreational purposes, not for any business or commercial activity.

The rental includes the vehicle with its standard equipment specified in the hand-over protocol and basic operational preparation of the vehicle prior to the start of the rental.

3. Reservation and conclusion of the agreement

The contractual relationship is concluded upon confirmation of the reservation by the Lessor and simultaneous payment of the deposit by the Lessee. Until the deposit is paid, the reservation is not considered binding and the Lessor reserves the right to offer the same term to another applicant.

The Lessor reserves the right to refuse a reservation or to offer the Lessee an alternative term or a vehicle of a comparable category, in particular for operational, technical or capacity reasons.

4. Price and payment terms

The total rental price of the vehicle is determined by the Lessor's current price list at the time of booking and is stated in the order confirmation. All prices are final.

Reservation deposit: To successfully complete and guarantee the reservation, the Lessee shall pay a reservation deposit of 30 % of the total rental price based on a payment request (proforma invoice). The deposit must be credited to the Lessor's account no later than the due date stated on the invoice. Failure to meet the due date entitles the Lessor to cancel the reservation without compensation.

Balance payment: The remaining 70 % of the total rental price must be paid no later than 30 days before the agreed start of the rental.

Refundable security deposit: No later than upon hand-over of the vehicle, the Lessee shall pay a refundable security deposit of CZK 30,000 to cover any damage not covered by the comprehensive insurance, or to cover the insurance excess. The deposit will be returned upon proper return of the vehicle without damage.

5. Cancellation terms

The Lessee has the right to withdraw from the agreement (cancel the reservation) at any time before the start of the rental. Cancellation must be made in writing (e-mail is sufficient) or demonstrably via the client section.

In the event of cancellation by the Lessee, the Lessor is entitled to charge a cancellation fee to secure capacity and cover lost profit. The amount of the cancellation fee depends on the time at which the Lessor receives the cancellation notice and is calculated from the total rental price:

• More than 60 days before the start of the rental: the cancellation fee is 30 % of the total rental price (corresponds to the amount of the paid reservation deposit).
• 30 to 60 days (inclusive) before the start of the rental: the cancellation fee is 50 % of the total rental price.
• Less than 30 days before the start of the rental: the cancellation fee is 100 % of the total rental price.

If the cancellation occurs at a time when the cancellation fee (under the preceding paragraph) exceeds the deposit already paid by the Lessee, the Lessee shall pay this difference to the Lessor no later than within 14 days of the cancellation.

6. Hand-over and return of the vehicle

The vehicle is handed over to the Lessee on the first day of the rental, as a rule from 10:00, unless otherwise agreed. The Lessee shall return the vehicle on the last day of the rental no later than 18:00.

The Lessee acknowledges and agrees that the day of hand-over and the day of return are always counted as full rental days, regardless of the actual time of hand-over or return.

When returning the vehicle, the Lessee shall return it with a full fuel tank, emptied chemical toilet, emptied waste-water tank and in a condition corresponding to ordinary use, i.e. without excessive soiling.

Failure to comply with these conditions may be sanctioned in accordance with the separate „Vanways Sanctions Code", which forms an integral part of the contractual relationship.

7. Hand-over protocol and vehicle inspection

A hand-over protocol describing the condition of the vehicle, its equipment and any defects is drawn up upon both hand-over and return. Photo documentation may also form part of the hand-over.

By signing the protocol, the Lessee confirms that they have taken over the vehicle in the corresponding technical condition. Subsequent objections concerning the condition of the vehicle that are not recorded in the protocol will not be taken into account.

The Lessor reserves the right to carry out an additional inspection of the vehicle, in particular after washing it, up to 10 days from its return.

8. Use of the vehicle

The Lessee may use the vehicle only for its intended purpose and in compliance with applicable law. The following is in particular prohibited:

• using the vehicle for racing, testing or other excessive load,
• operating the vehicle off paved roads,
• letting the vehicle to a third party,
• making any technical modifications,
• manipulating the odometer,
• using the vehicle for business activity or paid transport.

The Lessee shall comply with the maximum number of persons in the vehicle corresponding to the number of seat belts and shall not overload the vehicle.

9. Drivers

Only persons listed in the agreement may drive the vehicle, provided they meet the requirements of a minimum age of 23 years and have held a driving licence for at least 3 years.

The Lessee is liable for the conduct of all persons whom they allow to drive or use the vehicle.

10. Insurance and liability

The vehicle is covered by mandatory third-party liability insurance and comprehensive (CASCO) insurance. The Lessee undertakes to pay an excess in the event of an insured event, amounting to a minimum of CZK 10,000 or as specified in the relevant insurance contract.

The insurance does not cover, in particular, damage caused by negligence, improper use of the vehicle, damage to the interior, tyres or awning. In such cases, the Lessee bears full liability.

11. Damage and accidents

In the event of damage, an accident or a malfunction, the Lessee shall immediately inform the Lessor, document the situation and act in accordance with the Lessor's instructions. In justified cases, the Lessee shall call the Police of the Czech Republic or an equivalent authority abroad.

Failure to comply with these obligations is considered a material breach of the agreement. Damage handling is governed by the separate „Damage Protocol".

12. Sanctions

Contractual penalties, fees and other sanctions are governed by the separate „Vanways Sanctions Code". The Lessee acknowledges that these sanctions are binding and may be combined with damage compensation. Application of any sanction is without prejudice to the Lessor's right to claim damage compensation in full.

13. Lost profit

In the event of damage to the vehicle or other limitation of its operability, the Lessor is entitled to claim compensation for the lost profit arising from the impossibility to further rent out the vehicle.

14. Traffic offences and fees

The Lessee shall pay all fines, tolls, parking fees and any other charges arising in connection with the use of the vehicle, even if delivered to the Lessor after the end of the rental.

15. Liability for personal items

The Lessor is not liable for the loss, damage or theft of the Lessee's personal items.

16. Withdrawal from the agreement by the Lessor

The Lessor is entitled to withdraw from the agreement (cancel a confirmed reservation), in particular in the following cases:

• breach of contractual obligations by the Lessee,
• delay in payment of the deposit, balance or any other payment,
• impossibility to provide the vehicle due to a technical defect, traffic accident, total loss, theft, force majeure or other objective obstacle on the side of the Lessor,
• the Lessor's decision to sell the reserved vehicle or otherwise withdraw it from the rental fleet,
• other operational, technical or safety reasons preventing proper provision of the rental.

Notice period for cancellation by the Lessor: The Lessor is entitled to cancel a reservation no later than 7 days before the agreed start date of the rental. Cancellation by the Lessor will be notified to the Lessee in writing (e-mail to the address given in the reservation is sufficient). The 7-day notice period does not apply in case of objective impossibility to provide the vehicle due to a traffic accident, theft, total loss or force majeure — in such case the Lessor is entitled to cancel the reservation without undue delay after becoming aware of such circumstance.

Refund of payments: In the event of cancellation by the Lessor, all payments made by the Lessee (deposit, balance and any security deposit) will be refunded in full no later than within 14 days of the cancellation notice, to the bank account from which the payment was made.

Exclusion of further claims: The Lessee acknowledges and expressly agrees that the refund of payments under the preceding paragraph fully settles all of the Lessee's claims against the Lessor arising from the cancellation of the reservation. The Lessee shall have no further rights against the Lessor, in particular no right to compensation for any damage, lost profit, additional costs or related expenses (e.g. costs of transport, accommodation, flights, ferries, campsite bookings, insurance, third-party cancellation fees, etc.). The Lessor is not obliged to offer the Lessee an alternative term, an alternative vehicle or any compensation.

17. GPS monitoring

The Lessee agrees that the vehicle may be equipped with a GPS tracking device used to protect the Lessor's property and to handle insurance events.

18. Final provisions

The legal relationship is governed by the laws of the Czech Republic. Any disputes will be resolved by the competent court according to the Lessor's registered office.

19. Related documents

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20. Contact

Vanways s.r.o.
Uzbecká 1463/1, 101 00 Prague 10, Czech Republic
ID No.: 24523780, VAT ID: CZ24523780
E-mail: [email protected]