Terms & Conditions

These General Terms & Conditions (the „T&C") govern the rights and obligations between Vanways s.r.o., ID No. 24523780, with its registered office as listed in the Czech Commercial Register (the „Lessor"), and any natural or legal person (the „Lessee") when providing short-term rental of campervans.

Effective from: 5 May 2026

1. Introductory provisions

These T&C form an integral part of every reservation, confirmed order, rental agreement and the actual use of the vehicle. By submitting a reservation, signing the agreement or taking over the vehicle, the Lessee expressly confirms that they have read these T&C, understand their content and unreservedly agree with them.

2. Subject of the contractual relationship

The Lessor lets a campervan (the „vehicle") to the Lessee for temporary use under the conditions set out in these T&C. The vehicle is provided exclusively for recreational purposes, not for any business or commercial activity.

The rental includes the vehicle with its standard equipment specified in the hand-over protocol and basic operational preparation of the vehicle prior to the start of the rental.

3. Reservation and conclusion of the agreement

The contractual relationship is concluded upon confirmation of the reservation by the Lessor and simultaneous payment of the deposit by the Lessee. Until the deposit is paid, the reservation is not considered binding and the Lessor reserves the right to offer the same term to another applicant.

The Lessor reserves the right to refuse a reservation or to offer the Lessee an alternative term or a vehicle of a comparable category, in particular for operational, technical or capacity reasons.

Reservation fee: A binding reservation is further conditional upon payment of a non-refundable reservation fee of CZK 990 via the secure Stripe payment gateway, made immediately upon submission of the order. Without payment of the reservation fee, the order is not submitted and no reservation arises. The reservation fee covers the administrative costs of blocking the requested term and preparing the offer.

4. Price and payment terms

The total rental price of the vehicle is determined by the Lessor's current price list at the time of booking and is stated in the order confirmation. All prices are final.

Reservation fee (CZK 990): The reservation fee is non-refundable and does not entitle the Lessee to its return, save for cases expressly set out in Articles 5 and 16 of these T&C (in particular cancellation of the reservation by the Lessor). The paid reservation fee is credited (deducted) in full against the reservation deposit under the following paragraph; the Lessee therefore does not pay it on top of the rental price — it forms part of the total rental payment.

Reservation deposit: Immediately upon successful creation of the reservation and payment of the reservation fee, the Lessor will issue and send to the e-mail stated in the order a proforma invoice for 30 % of the total rental price. The proforma invoice is due within 3 days of its issue. The reservation fee already paid under the preceding paragraph is automatically deducted from the amount of the proforma invoice.

Failure to pay the proforma invoice by its due date shall be deemed a unilateral cancellation of the reservation by the Lessee. In such case the reservation is cancelled by the Lessor without further notice, the released term may be offered to another applicant and the paid reservation fee is forfeited in full to the Lessor and the Lessee is not entitled to its refund.

Balance payment: The remaining 70 % of the total rental price must be paid no later than 30 days before the agreed start of the rental.

Refundable security deposit: No later than upon hand-over of the vehicle, the Lessee shall pay a refundable security deposit of CZK 30,000 to cover any damage not covered by the comprehensive insurance, or to cover the insurance excess. The deposit will be returned upon proper return of the vehicle without damage.

5. Verification of Renter's Identity and Contractual Documentation

Prior to the handover of the vehicle, the Renter is obliged to:

• present and permit a photocopy to be made of a valid driver's license authorising them to drive a vehicle of the given category and a valid national ID card, or alternatively a passport;
• sign the rental agreement governing the rights and obligations of both contracting parties;
• sign the hand-over protocol, recording the condition of the vehicle at handover (odometer reading, fuel level, equipment, any existing damage, photographic documentation);
• sign a declaration of acknowledgment of the penalty price list (sanction list) specifying contractual penalties for breach of rental terms (e.g. smoking in the vehicle, damage to equipment, contamination, loss of keys, etc.);
• sign the personal data processing consent (GDPR) to the extent necessary for performance of the rental agreement, enforcement of legal claims and fulfilment of the Lessor's statutory obligations.

Photocopies of personal documents and all signed documents (rental agreement, hand-over protocol, sanction list, personal data processing consent) are processed solely for the purpose of concluding and performing the rental agreement, or for the assertion of legal claims of the Lessor. Personal data is processed in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council (GDPR) and Act No. 110/2019 Coll., on personal data processing.

The Lessor undertakes that:

• personal documents and signed documents are stored in a separate secured repository with restricted access limited to authorised persons only;
• data is accessed exclusively based on legitimate reasons (insurance claim, damage, traffic offence fine, complaint handling, etc.);
• data is retained for the strictly necessary period — typically 3 years after termination of the rental relationship, unless a longer statutory retention period applies, after which it is securely and irreversibly destroyed;
• personal data is not transferred to third parties, except for public authorities based on a legal obligation, insurance companies in the event of an insurance claim, or legal representatives when enforcing claims;
• the Renter has the right to request access to the data, its correction, deletion (after the statutory retention periods expire) and file a complaint with the Office for Personal Data Protection.

Refusal by the Renter to undergo identity verification or to sign any of the above contractual documents (rental agreement, hand-over protocol, sanction list, personal data processing consent) upon vehicle handover shall be considered a material breach of contractual terms. In such a case, the Lessor is entitled to withdraw from the rental agreement and cancel the reservation without any right of the Renter to a refund of amounts already paid (reservation fee, deposit, balance payment). The Renter acknowledges that in such a case this shall be considered cancellation on their part immediately before the commencement of the rental pursuant to the Cancellation Terms section, even in the case that the deposit or balance has already been partially or fully paid.

6. Cancellation terms

The Lessee has the right to withdraw from the agreement (cancel the reservation) at any time before the start of the rental. Cancellation must be made in writing (e-mail is sufficient) or demonstrably via the client section.

Reservation fee upon cancellation by the Lessee: The reservation fee of CZK 990 is non-refundable and, in the event of any cancellation by the Lessee (regardless of the timing), is forfeited in full to the Lessor as a lump-sum compensation for administrative costs. The non-refundability of the reservation fee does not count towards the cancellation fee under the following rules and is separate from it. The reservation fee is refundable only in the cases expressly set out in Article 17 of these T&C (in particular cancellation by the Lessor). Failure to pay the proforma invoice within its due date pursuant to Article 4 of these T&C shall likewise be deemed a unilateral cancellation of the reservation by the Lessee; in such case the reservation fee is forfeited regardless of the time remaining until the start of the rental.

In the event of cancellation by the Lessee, the Lessor is entitled to charge a cancellation fee to secure capacity and cover lost profit. The amount of the cancellation fee depends on the time at which the Lessor receives the cancellation notice and is calculated from the total rental price:

• More than 60 days before the start of the rental: the cancellation fee is 30 % of the total rental price (corresponds to the amount of the paid reservation deposit).
• 30 to 60 days (inclusive) before the start of the rental: the cancellation fee is 50 % of the total rental price.
• Less than 30 days before the start of the rental: the cancellation fee is 100 % of the total rental price.

If the cancellation occurs at a time when the cancellation fee (under the preceding paragraph) exceeds the deposit already paid by the Lessee, the Lessee shall pay this difference to the Lessor no later than within 14 days of the cancellation.

7. Hand-over and return of the vehicle

The vehicle is handed over to the Lessee on the first day of the rental, as a rule from 10:00, unless otherwise agreed. The Lessee shall return the vehicle on the last day of the rental no later than 18:00.

The Lessee acknowledges and agrees that the day of hand-over and the day of return are always counted as full rental days, regardless of the actual time of hand-over or return.

When returning the vehicle, the Lessee shall return it with a full fuel tank, emptied chemical toilet, emptied waste-water tank and in a condition corresponding to ordinary use, i.e. without excessive soiling.

Failure to comply with these conditions may be sanctioned in accordance with the separate „Vanways Sanctions Code", which forms an integral part of the contractual relationship.

8. Hand-over protocol and vehicle inspection

A hand-over protocol describing the condition of the vehicle, its equipment and any defects is drawn up upon both hand-over and return. Photo documentation may also form part of the hand-over.

By signing the protocol, the Lessee confirms that they have taken over the vehicle in the corresponding technical condition. Subsequent objections concerning the condition of the vehicle that are not recorded in the protocol will not be taken into account.

The Lessor reserves the right to carry out an additional inspection of the vehicle, in particular after washing it, up to 10 days from its return.

9. Use of the vehicle

The Lessee may use the vehicle only for its intended purpose and in compliance with applicable law. The following is in particular prohibited:

• using the vehicle for racing, testing or other excessive load,
• operating the vehicle off paved roads,
• letting the vehicle to a third party,
• making any technical modifications,
• manipulating the odometer,
• using the vehicle for business activity or paid transport.

The Lessee shall comply with the maximum number of persons in the vehicle corresponding to the number of seat belts and shall not overload the vehicle.

10. Drivers

Only persons listed in the agreement may drive the vehicle, provided they meet the requirements of a minimum age of 23 years and have held a driving licence for at least 3 years.

The Lessee is liable for the conduct of all persons whom they allow to drive or use the vehicle.

11. Insurance and liability

The vehicle is covered by mandatory third-party liability insurance and comprehensive (CASCO) insurance. The Lessee undertakes to pay an excess in the event of an insured event, amounting to a minimum of CZK 10,000 or as specified in the relevant insurance contract.

The insurance does not cover, in particular, damage caused by negligence, improper use of the vehicle, damage to the interior, tyres or awning. In such cases, the Lessee bears full liability.

12. Damage and accidents

In the event of damage, an accident or a malfunction, the Lessee shall immediately inform the Lessor, document the situation and act in accordance with the Lessor's instructions. In justified cases, the Lessee shall call the Police of the Czech Republic or an equivalent authority abroad.

Failure to comply with these obligations is considered a material breach of the agreement. Damage handling is governed by the separate „Damage Protocol".

13. Sanctions

Contractual penalties, fees and other sanctions are governed by the separate „Vanways Sanctions Code". The Lessee acknowledges that these sanctions are binding and may be combined with damage compensation. Application of any sanction is without prejudice to the Lessor's right to claim damage compensation in full.

14. Lost profit

In the event of damage to the vehicle or other limitation of its operability, the Lessor is entitled to claim compensation for the lost profit arising from the impossibility to further rent out the vehicle.

15. Traffic offences and fees

The Lessee shall pay all fines, tolls, parking fees and any other charges arising in connection with the use of the vehicle, even if delivered to the Lessor after the end of the rental.

16. Liability for personal items

The Lessor is not liable for the loss, damage or theft of the Lessee's personal items.

17. Withdrawal from the agreement by the Lessor

The Lessor is entitled to withdraw from the agreement (cancel a confirmed reservation), in particular in the following cases:

• breach of contractual obligations by the Lessee,
• delay in payment of the deposit, balance or any other payment,
• impossibility to provide the vehicle due to a technical defect, traffic accident, total loss, theft, force majeure or other objective obstacle on the side of the Lessor,
• the Lessor's decision to sell the reserved vehicle or otherwise withdraw it from the rental fleet,
• other operational, technical or safety reasons preventing proper provision of the rental.

Notice period for cancellation by the Lessor: The Lessor is entitled to cancel a reservation no later than 7 days before the agreed start date of the rental. Cancellation by the Lessor will be notified to the Lessee in writing (e-mail to the address given in the reservation is sufficient). The 7-day notice period does not apply in case of objective impossibility to provide the vehicle due to a traffic accident, theft, total loss or force majeure — in such case the Lessor is entitled to cancel the reservation without undue delay after becoming aware of such circumstance.

Refund of payments: In the event of cancellation by the Lessor, all payments made by the Lessee (the CZK 990 reservation fee, the deposit, the balance and any security deposit) will be refunded in full no later than within 14 days of the cancellation notice, to the bank account from which the payment was made.

Exclusion of further claims: The Lessee acknowledges and expressly agrees that the refund of payments under the preceding paragraph fully settles all of the Lessee's claims against the Lessor arising from the cancellation of the reservation. The Lessee shall have no further rights against the Lessor, in particular no right to compensation for any damage, lost profit, additional costs or related expenses (e.g. costs of transport, accommodation, flights, ferries, campsite bookings, insurance, third-party cancellation fees, etc.). The Lessor is not obliged to offer the Lessee an alternative term, an alternative vehicle or any compensation.

18. GPS monitoring

The Lessee agrees that the vehicle may be equipped with a GPS tracking device used to protect the Lessor's property and to handle insurance events.

19. Gift vouchers

A VANWAYS gift voucher (the „voucher") is a voucher issued by the Lessor entitling its holder to draw the motorhome rental service from the Lessor's fleet up to the value stated on the voucher and under the conditions set out in these T&C.

Legal nature and VAT: The voucher qualifies as a single-purpose voucher within the meaning of Section 15a of Act No. 235/2004 Coll., on Value Added Tax (a voucher entitling the holder exclusively to the motorhome rental service provided by the Lessor in the Czech Republic, with a VAT rate known in advance). VAT is therefore accounted for at the moment the voucher is transferred for consideration (sold); no additional VAT applies at the moment of its later redemption.

Issue of the voucher: The voucher is issued in electronic form (PDF) bearing a unique identification code used for its identification and record-keeping by the Lessor. The face value of the voucher, date of issue, expiry date and other parameters are set out on the voucher.

Validity: The standard validity of the voucher is 1 year from the date of issue, unless a different period is stated on the specific voucher. Upon expiry the voucher becomes void without compensation and its unused value is neither refunded nor may it be extended.

Transferability: The voucher is freely transferable. The Lessor does not verify the identity of the person redeeming the voucher against the original purchaser and is entitled to provide the service to anyone who duly presents a valid voucher code. The person redeeming the voucher becomes the Lessee and is obliged to comply with all obligations of the Lessee set out in these T&C (in particular Section 5 — Verification of identity and Section 10 — Drivers).

Redemption of the voucher: The voucher is redeemed by providing the identification code when creating a reservation or at the latest before the payment of the rental price. The voucher is single-use — its full value is set off against the price of a single reservation and upon such set-off the voucher becomes void.

Difference between voucher value and reservation price: Where the reservation price is lower than the value of the voucher, the difference expires without compensation — it is neither refunded in cash nor kept on the voucher for later redemption. Where the reservation price is higher than the voucher value, the Lessee is obliged to pay the difference in the standard way pursuant to Section 4 of these T&C.

Minimum rental period: The voucher may only be redeemed for a rental of at least 5 days, unless a different minimum is stated for the specific voucher in the Lessor's records.

Combinability: The voucher is fully combinable with the Lessor's other promotions, promo codes, seasonal discounts and with the Lessor's loyalty programme.

No refund: The price paid for the voucher is non-refundable once credited to the Lessor's account. This does not affect the consumer's statutory rights arising from a distance contract, in particular the right to withdraw from a service contract within the periods provided by the Czech Civil Code, provided that the service has not yet started to be provided.

Loss, theft or misuse of the voucher: Loss, theft or reasonable suspicion of misuse of a voucher must be reported by the holder to the Lessor without undue delay in writing to [email protected]. Upon verification of the relevant facts (in particular the identity of the reporting party and their relationship to the voucher), the Lessor will invalidate the original code and issue a replacement voucher with the same remaining value and validity. The right to invalidation ceases if the voucher has already been fully or partially redeemed against a reservation that has already taken place or is ongoing; in such case the value of the voucher will not be replaced.

Complaints: Any complaints relating to the voucher are to be made to the Lessor electronically at [email protected]. The Lessor will settle the complaint in accordance with applicable law, normally within 30 days of its submission.

Matters not regulated by this Section shall be governed mutatis mutandis by the other provisions of these T&C and by the relevant provisions of the Czech Civil Code and the Value Added Tax Act.

20. Final provisions

The legal relationship is governed by the laws of the Czech Republic. Any disputes will be resolved by the competent court according to the Lessor's registered office.

21. Related documents

For more information on personal data processing see our Privacy Policy (GDPR); for cookies see our Cookies Policy.

22. Contact

Vanways s.r.o.
Uzbecká 1463/1, 101 00 Prague 10, Czech Republic
ID No.: 24523780, VAT ID: CZ24523780
E-mail: [email protected]